Clients, ideas and better ways of doing things.
My work
so far.
I like getting to the bottom of what people need, working out what we could do, and making it happen.
I’ve worked across learning, events, salon bookings and recruitment. The thread through it all is people: building good relationships, helping them get more out of something, and making the fiddly bits easier.
From my time at Econsultancy.
What I bring.
Getting to the real question
I like understanding what someone is trying to do before jumping to a solution. That’s where the useful conversations, proposals and account plans start.
Making an idea happen
I bring clients, consultants, product people and delivery teams together, work out the scope and cost, and stay close as the work takes shape.
Finding a better way
If the same problem keeps coming up, I look for something we can change. A clearer process, a useful bit of automation, or a better way to help someone get started.
Bringing people along
I enjoy making tools and ideas easier to use. Sometimes that’s a client learning programme; sometimes it’s showing a colleague what ChatGPT or Canva can help with.
A few things I’ve changed.
Small improvements, bigger programmes, and relationships that grew. Pick one for the story behind it.
Econsultancy
£30k → £110kannual account valueHelping a client grow
I worked with a gaming client from the first idea through to delivery and feedback.
Read the storyEconsultancy
1,500learners reachedOne programme, then five more
We took AI for Marketers training to five more clients.
Read the storyLet’s Do This
15 → 5working daysGetting partners started sooner
I made it quicker for new partners to get started.
Read the storyTreatwell
40 partnerspersonally reactivatedGetting partners going again
83% were still active a year later.
Read the storyTreatwell
9 colleaguesadopted the new account roleA role that caught on
Three UK account managers and six more across three markets took it on.
Read the storyLet’s Do This
4 hours → 5 minweekly research → report reviewLess time searching
I set up a daily process to find new events and organisers automatically.
Read the storyEconsultancy
30 colleaguesshown new toolsShowing colleagues what the tools can do
I showed colleagues how to use ChatGPT and Canva, and proposals went from a three-day turnaround to two hours.
Read the storyEconsultancy
Almost 23%uplift in user engagementMaking it feel more relevant
Client-specific messages and platform materials helped lift engagement by almost 23%.
Read the storyEconsultancy
£530kcombined programme valueFrom a client idea to a programme
I helped shape six commissioned programmes, worth a combined £530,000.
Read the storyEconsultancy
£10k → £60kannual account valueA growing retail relationship
I grew a retail account from £10k to £60k in annual value.
Read the storyEconsultancy
£25k → £60kannual account valueA growing entertainment relationship
I grew an entertainment and broadcasting account.
Read the storyWhere I’ve worked.
July 2022 – September 2026
Econsultancy
Client Director
Learning programmes and a platform for people working in marketing, digital and ecommerce.
- Worked out what clients needed and led more than £3m of proposal and solution-design work, turning early ideas into scoped and priced programmes.
- Used account reviews and stakeholder planning to keep renewals and opportunities to grow the relationship moving.
- Balanced client needs with pricing, scope and the people needed to deliver the work.
- Brought client, product, technical and delivery teams together through platform migration, security and data discussions, and kept delivery risks visible.
April 2021 – July 2022
Let’s Do This
Partner Success Manager
A place for people to find and book endurance events.
- Managed an event-organiser partner portfolio with more than £1.4m in revenue from commission, monthly fees and additional client charges.
- Designed a way for new users to get started themselves, increasing their engagement by 10%.
- Kept partners informed through a big change in company direction and helped them use new products and features.
April 2019 – April 2021
Treatwell
Digital Growth Account Manager
A booking platform for salons and their customers.
- Looked after more than 120 partner businesses, helping them get more out of the platform through digital optimisation and practical growth planning.
- Turned recurring partner challenges into account processes, external technology partnerships and internal training adopted across markets.
January 2017 – April 2019
Maclean Moore Consulting
Recruitment Consultant
A recruitment business specialising in technology roles.
- Worked through the whole recruitment process: finding clients, understanding what they needed, finding candidates, negotiating, making placements and keeping in touch.
A few words from people.
Some of the things people I’ve worked with have shared on LinkedIn.
“Morgan is an outstanding client director”
“I love the way Morgan’s brain works.”
“consistently builds outstanding relationships with clients”
People have also endorsed me for
- Client Development
- Account Management
- Business Development
Things I’ve learnt.
- Mini MBA in MarketingMark Ritson · 2023
- Culinary ArtsUniversity of West London · 2017
Tools I’ve used.
Salesforce, HubSpot, Excel, Google Sheets, Power BI, Tableau, Looker, Notion and ClickUp. Plus ChatGPT and Canva for practical work and helping colleagues.
And outside the job title.
There’s more to me than the work history.
Fancy a chat?
If something here sounds like the sort of work you’re thinking about, say hello.
Find me on LinkedIn